Your privacy matters to us. This policy explains how Maidly collects, uses, and protects your personal information in accordance with the New Zealand Privacy Act 2020.


1. Who We Are

Maidly Enterprise Limited ("Maidly", "we", "us", or "our") is a cleaning and laundry services company based in New Zealand. We operate the website maidly.co.nz and provide residential and commercial cleaning and laundry services to clients across New Zealand.

If you have any questions about this Privacy Policy, you can contact us at info@maidly.co.nz.


2. What Information We Collect

We collect the following types of personal information:

Information you provide directly:

  • Your full name

  • Your property address

  • Your phone number or mobile contact

  • Email address (if provided)

  • Details about the services you are requesting

  • How you heard about us


Information collected automatically:

  • Basic website usage data (pages visited, browser type, device type)

  • IP address for security and analytics purposes


We do not collect payment card details directly — any payments are processed through secure third-party providers.


3. How We Use Your Information

We use your personal information to:

  • Prepare and send you a quote for our services

  • Communicate with you about bookings, scheduling, and service updates

  • Deliver the cleaning or laundry services you have requested

  • Improve our website and services

  • Comply with legal obligations under New Zealand law

  • Send occasional service-related communications (you can opt out at any time)


We will never sell, rent, or trade your personal information to third parties for marketing purposes.


4. How We Share Your Information

We may share your information with:

  • Service partners: Such as Jim's Laundry, for the purpose of fulfilling laundry service requests

  • Technology providers: Trusted third-party platforms that help us run our website and operations (e.g. cloud hosting, email delivery). These providers are contractually bound to keep your data secure

  • Legal authorities: Where required by law, court order, or regulatory obligation


We take care to ensure that any third party we share data with handles it responsibly and in accordance with applicable privacy laws.


5. Data Storage and Security

Your personal information is stored securely on cloud-based servers. We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately at info@maidly.co.nz if you believe your data may have been compromised.


6. How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Quote requests are typically retained for up to 2 years for business records purposes.

You may request deletion of your personal data at any time (see Your Rights below).


7. Your Rights (Under the NZ Privacy Act 2020)

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you

  • Correct any inaccurate or incomplete information

  • Request deletion of your personal information (subject to our legal obligations)

  • Object to how we are using your information

  • Make a complaint to the Office of the Privacy Commissioner (www.privacy.org.nz)


To exercise any of these rights, please contact us at info@maidly.co.nz. We will respond to your request within 20 working days.


8. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser.

We do not use cookies to track you across third-party websites or for targeted advertising.


9. Third-Party Links

Our website may contain links to third-party websites (such as Jim's Laundry). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.


10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes your acceptance of the updated policy.


11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:



Maidly Enterprise Limited

Christchurch, New Zealand

Email: info@maidly.co.nz